Buyer Protection Guarantee
Delivered exactly as described or your money back. Every single order on Marketify is protected.
Step 1
Place your order
Your payment is held securely and only released to the vendor after you confirm delivery.
Step 2
Receive your item
If your order does not arrive within the expected window, you can raise a dispute.
Step 3
Not as described?
If the item does not match the listing, open a dispute within 7 days of delivery.
Step 4
We resolve it
Our team reviews the dispute and issues a full refund if your claim is valid.
What is covered?
- Items that never arrived
- Items significantly different from the product listing
- Damaged items delivered by our logistics partners
- Change of mind returns (subject to vendor return policy)
- Disputes raised after 7 days of confirmed delivery